Software Support

The AutoBackup software is very easy to use but that doesn't mean you won't ever need a little help with it. Please use the following resources in order of appearance to find an answer or solution.

  1. Installation and Setup Guide
    This is the first place you should check. This document will walk you step by step through accessing your online account, downloading the AutoBackup software, installing, and the setup of your first backup set. It also includes some troubleshooting for the most common issues that could arise during any of these processes. Following it step by step will get you backing up in minutes.
  2. AutoBackup Knowledgebase
    Only available to our registered users. You can access our detailed knowledgebase through signing in to your online account or via the Help Desk link in the menu above. Our knowledgebase is full of detailed information that should more than answer any question you may have. Reading through some of the articles will give you even more insight into how powerful AutoBackup really is and how you can further put it to use within your organization.
  3. Online Chat Support
    Our Help Desk is equipped with chat support capabilities. This is a free service and customers are more than welcome to take advantage of it when one of our support representatives is online and available to help.
  4. Create A Support Ticket
    If all else fails and you can't find the answer you are looking for then ask us by opening a support ticket. This is done through the Help Desk or by sending a message to "Support Inquiry" through our online Contact Us form. Customers can also choose to send an email to support@autobackup.ca from their email software. All support requests must be made through the Help Desk or from the email address associated with your customer account. Support requests made from other email accounts will be rejected by our system. All support tickets or e-mail support inquiries are handled in sequence, Monday through Friday, 9am – 5pm Eastern Time (ET).
  5. Telephone Support
    Telephone support is not included in our general support offering. It is available Monday through Friday, 9am – 5pm Eastern Time (ET). Clients can take advantage of telephone support through one of our support packages or on a per occurrence basis. Please consult our Support Rate Sheet for more information. Support contact numbers can be found within our Help Desk.
  6. Onsite Support
    Onsite support is not included in our general support offering. It is available Monday through Friday, 9am – 5pm Eastern Time (ET). Clients can take advantage of onsite support through one of our support packages or on a per occurrence basis. Please consult our Support Rate Sheet for more information. Support contact numbers can be found within our Help Desk.
  7. Emergency Telephone Support
    Emergency telephone support is not included in our general support offering. It is available 24/7/365. Clients can take advantage of emergency telephone support through one of our support packages or on a per occurrence basis. Please consult our Support Rate Sheet for more information. Support contact numbers can be found within our Help Desk.
  8. Emergency Onsite Support
    Emergency onsite support is not included in our general support offering. It is available 24/7/365. Clients can take advantage of emergency onsite support through one of our support packages or on a per occurrence basis. Please consult our Support Rate Sheet for more information. Support contact numbers can be found within our Help Desk.
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Testimonials
Better Business Bureau - Accredited Business
My experiences with the AutoBackup service is extremely positive and I would not hesitate to recommend it to anyone for all their backup needs.
Frederick A. Mueller
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Copyright © 2007-2010 Fortress Data Vaulting, Inc. All rights reserved. AutoBackup is a trademark of Fortress Data Vaulting, Inc. All brand names are either trademarks or registered trademarks of their respective companies. Last Updated: 6/11/2010